• All bookings must be paid for in full before any booking can be confirmed. No guarantees are given as to availability and delivery / collection times until monies are received as cleared funds. Payment may be made by cheque, bank transfer ( BACS ) or Credit / Debit card via PayPal. Payment via PayPal may incur an additional charge of 5% to cover fees and is not a recommended method of payment. See www.paypal.co.uk for T&C relating to PayPal transactions. Cash on delivery is an option available by prior arrangement only. A charge will be made for dishonoured cheques at our banks prevailing rate.
• We will honour any quote we provide for 14 days subject to the facts we are supplied being accurate. Failure to disclose relevant facts may incur additional charging for waiting times, vehicle condition and accessibility. All vehicles must be accessible, able to roll with minimum of effort and be structurally sound and fit for travel without risk to others from loose or damaged panels and parts. We must be advised of vehicle condition prior to collection and are happy to accommodate most scenarios with notice. Waiting time beyond reasonable loading and unloading activity is chargeable at £ 25 per hour or part thereof after this time.

• We are happy to recover vehicles from isolated or hard to access locations with notice. If the vehicle requires pushing or manoeuvring then there must be someone present to assist, direct etc. Our drivers are not expected to carry out such duties alone and if a vehicle cannot be collected in such circumstances no refunds will be given. We do appreciate that a vehicle can't always be left in a suitable loading place prior to us arriving, but do ask that sufficient people are present to assist to avoid the risk of damage or injury occurring.

• It is the responsibility of the customer to ensure that their vehicle does not and will not leak any fluids during transportation beyond a typical amount as is expected with some older vehicles. Whilst this can potentially be harmful to our environment it can also cause damage to our transporting vehicle or trailer. Cleaning of our vehicles in extreme circumstances will incur an additional charge of £25.
• With regard to damage caused during transit, we will only be held responsible for damage caused by US during unloading or loading or anything else caused as a direct result of our actions. Damage caused by outside forces such as loose chippings on a road surface can not be covered. This does not apply to any road accident where there is no question as to the cause of the damage sustained.
• Where a collection delivery time is agreed, there must be someone at each location to despatch and accept the vehicle unless prior notice is given and arrangements made to accommodate collection or delivery. As with unreasonable loading and unloading times any waiting time in excess of one hour will be charged at £25 per hour or part thereof unless we are notified of any possible delays such as customs clearance etc.
• Whilst we aim to arrive at the designated times, we can not be held responsible for circumstances out of our control, traffic jams etc. However we will endeavour to keep all parties involved fully informed of any delays by phone, along with revised times.
• We cannot be held responsible for any loss of income or other factors not outlined here.

Thank you for taking the time to read this and we hope it makes itself clear, if you have any queries, please contact us for further clarification.